 BOOKING CONDITIONS
relating to package holidays
To be read in conjunction with the accompanying Fields Fairway holiday documents/brochure/publication
These conditions form part of your contract with Fields Fairway Golfing Holidays, operated under English Law by Ziptime Limited, trading as Fields Fairway. We organise your holiday in conjunction with other service providers: cross Channel operators, hotels and golf clubs, car-hire companies and other agents in all our current destinations.
In providing you with all your holiday arrangements, we shall endeavour to meet, as fully as possible, the preferred itinerary you give when providing your booking request. It helps us to help you, if you complete the information given to us, just as soon as all the relevant information about you and your party members is known.
You can only book a Fields Fairway golfing holiday directly with our offices; we do not work with travel agents or pay commission to any third parties.
MAKING YOUR BOOKING:
Contact us via our website, by email, telephone, fax or post. Simply give us details of your chosen holiday and we will be glad to provide a price quotation and to check its availability.
We shall happily provide any help and advice you need to establish your holiday requirements. At the time you book, a deposit of 20% of the total cost of each holiday must be remitted. After you have booked we will issue a Holiday Confirmation, setting out all your holiday details. If you do not contact us again, within 7 days of our issuing the Holiday Confirmation, we shall assume that you agree fully with the arrangements we have made on behalf of your party and the contract will take effect. The party leader named on the booking form must be a minimum of 18 years of age, when booking.
HOW AND WHEN TO PAY:
All prices are quoted in pounds sterling.
There are 3 easy ways to pay:
• by sterling cheque, drawn on a UK bank or building society,
• by electronic funds transfer, on-line, or credit transfer (we will provide our UK bank details),
• by debit or credit cards.
NB: Debit card payments are free. Credit card payments incur a 2% bank handling charge, which will be added to your invoice amount. We accept all major cards, but not Amex or Diners Club cards.
The balance payment for your holiday must be paid 8 weeks prior to your departure from the UK. Balance and due date will appear on your holiday invoice. If the balance is not received by the due date, we reserve the right to treat your booking as cancelled and to retain the deposit paid.
Bookings made within 8 weeks of your proposed departure date should be paid for in full at the time of booking. We normally require at least seven days to process your booking and to send you your holiday documents.
All payments received will be acknowledged
.YOUR HOLIDAY PAYMENT IS PROTECTED:  Total Payment Protection (topp) Policy Cover
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
- non-flight inclusive packages commencing and returning to the UK
- the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
offered on this website (subject to the terms of the insurance policy), for:
- a refund of such prepayments if customers have not yet travelled, or
- making arrangements to enable the holiday to continue if customers have already travelled.
Customers’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request. Also available by clicking on the logo above.
IF YOU ALTER YOUR BOOKING:
We shall try to help, as far as possible, particularly in extenuating circumstances. However, late changes to numbers travelling, and to your holiday itinerary, may not be possible to arrange with our service providers. Alterations should be notified by the party leader, as soon as they arise and will incur a booking amendment fee of £30 per amendment, plus any charges incurred by us.
IMPORTANT: Cancellation and Amendment Fees from time to time charged by CROSS-CHANNEL OPERATORS will be passed on to customers. You will be invoiced for any supplements payable on the ticket price, where applicable.
NOTE: THE TIMES SHOWN ON YOUR HOLIDAY DOCUMENTS should be respected. You may be asked to pay extra when checking in if you do not respect your booked itinerary.
IF YOU CANCEL YOUR BOOKING:
Should you, or any party member, cancel your booking for any reason, the following charges will be applied by Fields Fairway:
Up to 8 weeks from departure loss of 20% deposit
6-8 weeks from departure loss of 30% of holiday cost
4-6 weeks from departure loss of 45% of holiday cost
2-4 weeks from departure loss of 60% of holiday cost
within 2 weeks of departure loss of 100% of holiday cost
CANCELLATION of any cross-Channel ticket will incur a minimum fee of £30, irrespective of the notice given to Fields Fairway. Refunds of holiday payments are at the Directors’ discretion and will only be given in the absence of any insurance claim and once we are certain that all cancellation costs have been met. |
IF WE ALTER YOUR BOOKING:
It is extremely unlikely that we shall have to alter your Fields Fairway holiday. We will contact you immediately with any minor changes to your itinerary (e.g. tee times, crossing times) advised to us by our service providers. If arrangements have to change significantly, we will advise you of the changes and you have the option either to continue with the revised arrangements or to cancel your holiday and receive a full refund.
IF WE CANCEL YOUR BOOKING:
In extreme and unforeseen circumstances, we may be forced to cancel your holiday.
In the unlikely event of this happening, you will receive a full refund of all monies paid. If cancellation arises after you have paid for your holiday in full, we will give you a compensatory payment of £20 per person booked.
‘FORCE MAJEURE’:
We will not compensate alterations or cancellations resulting from ‘force majeure’. This includes acts of war, riot, industrial dispute (industrial disputes leading to port or terminal closures), terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other circumstances which may be considered as such.
OUR PRICES:
Once a deposit has been paid, the price of your holiday is guaranteed, except for any increases caused by government action or fluctuation in exchange rates. For any surcharges of less than 2% of your holiday costs you will not be charged. Should we have to impose a surcharge of 10% or more of the cost of your holiday, for whatever reason, you may cancel your booking and a full refund of all monies paid will be made. Special offers/ group discounts may be available from time to time. Special offers may only relate to specific dates/destinations and you may need to confirm your booking within a limited time frame to benefit from such offers. We will always quote the price of your holiday at the time your booking request is made and confirm this in writing.
OUR RESPONSIBILITIES:
We are concerned to offer holidays which are of the standard and content described in our brochure and on our website and to ensure that all services offered reach a reasonable standard. If any part of your holiday is not as promised and as a result, you fail to enjoy your holiday, we will pay you appropriate compensation. However, our liability is limited to a maximum of the original holiday cost (excluding insurance premiums) of the person(s) affected. We accept responsibility for death, injury or illness, resulting from the proven negligence of our employees, service providers and sub-contractors, other than cross Channel operators, acting in the scope of their employment to provide your holiday. However, where death, illness or injury arise which are proven to be your fault or the fault of a supplier not connected with the provision of your holiday in all destinations we offer, we cannot be held responsible.
All tickets issued by P&O Ferries, SeaFrance, Eurotunnel, DFDS & LD Lines are subject to the conditions of carriage of the carriers. Ziptime Limited cannot accept any liability for injury, damage, loss or expense resulting from delay, act or omission on the part of any carriers’ employees. The cross Channel operators & Eurotunnel featured in this brochure assume no responsibility for the contents of the brochure or website. Holidays rely on the timetables of our chosen cross Channel operators. We have no direct control, in the event of delays or re-scheduling. This being the case, any meals or accommodation which may be provided, should a delay occur, will be at the carriers’ discretion.
SHOULD YOU HAVE A PROBLEM:
If, during your stay, you should have a complaint, please bring it to the direct attention of your local hosts/hotel manager. Any problem unresolved during your holiday should be drawn to our attention, in writing, within 28 days of the end of your holiday.
PASSPORT REQUIREMENTS:
A full 10 year passport is necessary for all holidays in our brochure. A 10 year passport is obtainable from your nearest Passport Office; information at: www.direct.gov.uk/en/TravelAndTransport/Passports.
Holders of non-British passports and/or British passports issued overseas should check whether they require any special permits or visa for visiting continental Europe. It is your responsibility to be in possession of a valid passport/visa. Visas are required for entry to Turkey, payable on arrival at the airport. We cannot accept liability or consider refunds for customers who are unable to travel because their travel documentation is insufficient or incorrect.
We advise you to obtain an EHIC before travelling (Emergency Health Insurance Card) details at www.dh.gov.uk or www.nhs.uk, which would cover part of any emergency medical treatment. All medical treatment received abroad has to be paid for at the time and these costs may not be fully refunded. Fields Fairway strongly recommends that all travellers have suitable holiday insurance, which we can provide.
ENTRY TO GOLF COURSES:
We would advise our clients that the golf clubs reserve the right to refuse entry, or to eject any person/s who do not have a handicap certificate, or who do not observe rules of dress or etiquette, or who are under the influence of alcohol. If you are late for your allocated tee time, golf courses will endeavour to allow you to play, but this cannot be guaranteed. Some clubs INSIST on knowing customers’ handicaps BEFORE accepting the booking.
Golf courses reserve the right to make up all tee times to four-balls.
Ziptime Limited accepts no responsibility for any resultant loss of green fee in any of the above circumstances.
General comportment during your holiday: We accept no responsibility for our travelling customer’s inability to participate in the whole itinerary as arranged, as a result of refusal by our suppliers or their agents to welcome you to their establishment, due to inconsiderate behaviour.
WHEREVER YOU TRAVEL WITH FIELDS FAIRWAY …LEAVE FOR YOUR HOLIDAY WITH COMPLETE PEACE OF MIND |
